Product support & Tester (Q-Chang)

Job Summary:

Responsibilities:

• Work closely with product manager, quality assurance and developer team
• Create test case, test script to test product and send test result to developer team for supporting the incident  
• Provide status report and report issues to update developer team
• Support product manager to deliver product that satisfy business requirement and meet user acceptance criteria
• Research, diagnose and identify solutions to troubleshoot or resolve system issues and incident
• Support product manager to create guidebook and be an consultant for user who has a problem with system usage
• Introduce high-efficiency presentations and demonstrations to user when products are launched 

Qualifications:

• Bachelor's Degree in business, computer science, computer engineering, Information Technology or related field
• Experience in software testing function is a plus
• Experience in Agile management and Design thinking process is a plus
• Experience in home improvement or home service business is a big plus