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Customer Adviser (Bangson area)

Date: 30-Dec-2020

Location: Bangkok, Thailand

Company: The Siam Cement Public Company Limited

Job Summary:
Responsibilities:

• Provide suggestion, advice and service to customer related to ready-mixed concrete via telephone and social media.
• Analyze customer behavior, present the product and provide solution to customer.
• Manage relation with customer and make sure they are satisfied.
• Provide immediate response to customers' problem and able to take action or follow up with appropriate solutions.
• Performs related work as per assigned.
• Be a contact person with customers and coordinate with cross functional team to arrange shipment and deliver cargo as customer requested with full quantity and ontime.

Qualifications:

• Bachelor’s Degree in Business Administration, Economics, Psychology, Accounting, Managerial Accounting, Management, or related field.
• Achieved minimum GPA of 2.70 for Bachelor's degree and 3.30 for Master's degree.
• TOEIC at least 550/IELTS at least 4.0/TOEFL at least 31/BULATS at least 40 would be advantage.
• At least 1 year of experience in customer service, sales, marketing, or related field.
• Be proficient in sales, communication and negotiation skills.
• Service mind is a must.
• Be able to work at Bangson, CPAC call center.


Job Segment: Call Center, Customer Service