Customer Service (Q-CHANG)

Responsibilities:

• To responsible day to day operation of inbound, outbound call and chat through various channel (phone, email, and chat) and expected result are as following
  • Ensure calls and chats are answered within committed service levels
  • Identify customer needs, clarify information, and provide solutions or alternatives
  • Inquiries are addressed efficiently
  • Request are completed with ease
  • Complaints are resolved swiftly
• Coordinate with internal team on escalated customer complaints and other issues
• Maintain accurate records and document all customer service activities.
• Complete other tasks assigned by line Managers
• Continuously identify work process improvements and communicate to Manager

Qualifications:

• Bachelor’s degree in any field
• Candidates with experience in customer center is the MUST
• Excellent communication of spoken and written Thai along active listening
• Responsible and able to work under pressure
• Self-driven, have growth and flexible mindset to work in fast paced environment
• Able to work on weekends and public holidays