Logistics Management Associate (BIG Thailand)

Job Summary:

The growth of e-commerce has been steadily shaping the behavior of buyers and sellers in recent years. Connecting supply and demand through a marketplace accelerates buyer decisions, builds trust, and ensures that buyers and sellers can communicate successfully through our channel. We, BIG Thailand, B2B E-Marketplace curated for buyers and sellers and specializing in the automotive and agriculture business, uphold the Thai SMEs to develop business substantial and sustainable. 

Responsibilities:

• Engage in dialogue with potential 3PL partners and identify business opportunities
• Develop and maintain the business relationships with 3PLs acting as primary point of contact
• Analyze and monitor KPIs and operation performance. Provide relevant and timely information via logistics reporting. Highlight key indicators that would have an impact on the business.
• Manage and clear logistics backlogs, i.e. ensuring orders are delivered on time.
• Analyze business processes, locate pitfalls and propose improvement plans
• Understand the current system capabilities and limitations and work with stakeholders to define business requirements
• Possess the ability to troubleshoot logisticsand warehouse related issues and liaise with the technical team in resolving them.
• Ensure accounting and reconciliation data are recorded accurately and truthfully.
• Working closely with all sub-divisions of Operations Teams for all operations related to Logistics
• Handle customers' enquiries, requests and complaints relating to logistics services.
• Resolve seller and buyer issues by investigating problems; developing solutions; preparing reports; making recommendations

Qualifications:

• Graduated in bachelor's degree of logistics or related field (GPA > 2.7)
• Excellent in English (TOEIC > 550)
• Minimum 2-3 years’ experience in Logistics or Distribution or in a 3PL
• Experience in vendor performance or supplier quality is a plus
• High energy, self-motivation and ability to thrive in a fast-paced start-up environment
• Strong analytical, critical thinking and excellent problem solving skills
• Good knowledge in Microsoft Excel and PowerPoint (SQL is a plus)
• Results driven & customer focused attitude
• Excellent communication skills in Thai and English
• Good command of written and spoken English is a plus