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Process Improvement Specialist (Q-Chang)

Date: 02-Sep-2022

Location: Bangkok, Thailand

Company: The Siam Cement Public Company Limited

Job Summary:

Q-CHANG is a Home & Living service platform with the mission to ensure quality, transparency and productivity for the ecosystem in ASEAN. We are operating under the funding from SCG to groom the industry game-changer and we are growing.


1. Gather and analyze operational data

  • Interview and observe process participants to gather information and create detailed standard operating procedures
  • Extract information from process participants on the existing process
  • Identify and map all business processes and any related activities for process improvement

2. Create and maintain standard operating procedures as well as workflows

  • Create process documentation, workflows, knowledge articles and training materials
  • Visualize diagrams and workflow in the form of business process models
  • Review information and trends to ensure that the processes outcomes achieve desired results and service levels
  • Maintain records of documentation and revision
  • Manage process change

3.Monitor operational performance

  • Communicate with the process owner to monitor, measure and provide feedback on related performance metrics

4.Process Improvement

  • Facilitate process workflow modeling, collaborate on process improvement and clearly defined end-to-end use cases

5.Quality control and quality assurance

  • Identify internal control defects and draw the appropriate conclusions


  • Bachelor’s degree or higher in Industrial Engineering/Business Administration/Economics or any related fields
  • Minimum 3 years of experience with process mapping and/or business process flowsen
  • Excellent in English (TOEIC > 550)
  • Experience in an e-commerce or service business is a plus
  • Skilled in MS Excel, and MS PowerPoint
  • Strong analytical skills with a demonstrated ability to analyze processes and workflows
  • Excellent communication skills - able to communicate clearly and concisely
  • Ability to develop strong relations
  • Good resource management and high accountability
  • Fast learner and able to work under pressure in a fast-paced environment

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