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Quality Assurance Specialist (Q-CHANG)

Date: 28-Jan-2023

Location: Bangkok, Thailand

Company: The Siam Cement Public Company Limited

Responsibilities:

  • Monitor performance and coach agent to achieve SLAs both of call and chat.
  • Maintain up-to-date records, reports and other document of quality, phone trends and activities
  • Prepares and analyzes quality reports for management staff review
  • Implement quality assurance standards and continuously optimize them according to business requirements.
  • Complete other tasks assigned by line Managers.

Qualifications:

  • Bachelor’s degree in any field
  • Excellent communication, execution, and pressure resistance
  • Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
  • Good at logical thinking and judgement
  • Coaching and leadership skill
  • Self-driven, have growth and flexible mindset to work in fast paced environment
  • Able to work on weekends and public holidays
  • More than 2 years’ experience in call center or quality control


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