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Quality Assurance Specialist (Q-CHANG)
Date: 28-Jan-2023
Location: Bangkok, Thailand
Company: The Siam Cement Public Company Limited
Responsibilities:
- Monitor performance and coach agent to achieve SLAs both of call and chat.
- Maintain up-to-date records, reports and other document of quality, phone trends and activities
- Prepares and analyzes quality reports for management staff review
- Implement quality assurance standards and continuously optimize them according to business requirements.
- Complete other tasks assigned by line Managers.
Qualifications:
- Bachelor’s degree in any field
- Excellent communication, execution, and pressure resistance
- Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
- Good at logical thinking and judgement
- Coaching and leadership skill
- Self-driven, have growth and flexible mindset to work in fast paced environment
- Able to work on weekends and public holidays
- More than 2 years’ experience in call center or quality control
Job Segment:
Quality Assurance, Call Center, Network, Technology, Customer Service