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Application Management Support Engineer

Date: 03-Aug-2022

Location: Bangkok, Thailand

Company: The Siam Cement Public Company Limited

Job Summary:

• Take ownership of customer issues reported and see problems through to resolution.
• Possessing specialist knowledge of applications and software.
• Maintain application in the production environment, perform problem investigation/and conduct root cause analysis(RCA).
• Design (minor Enhancing) front-end -backend application and integration.
• Minor enhancement: own IT solution end-to-end from design until delivery to production and support.
• Properly escalate unresolved issues to appropriate internal teams or external vendors.
• Diagnose and troubleshoot technical issues.
• Provide prompt and accurate feedback to customers within agreed time limits.
• Prioritize and manage several open issues at one time and ensure all issues are properly logged.
• Follow up with clients to ensure their application/systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Manage vendor's contract and SLA.


• Bachelor or Master's degree in Information Technology, Computer Science, Computer Engineering and related fields
• At least 5 years of work experience in IT Support with strong analytical and problem-solving skills to identify the root cause of failure under pressured situation
• Be able to resolve IT application-related incidents, service requests, and problems in a timely and efficient manner in line with business requirements.
• Can design solution design and create architecture documentation.
• Demonstrate interest and ability to learn other applications or technologies as needs.
• Excellent communication and facilitation skills (Thai and English).

Job Segment: Front End, Computer Science, Application Engineering, Engineer, Network, Technology, Engineering