Application Management Service Engineer

Date: 17 Sep 2023

Location: Bangkok and Upcountry, Thailand

Company: The Siam Cement Public Company Limited

Job Summary:


  • Support CAD application for local and overseas companies.
  • Maintenance and support the current CAD applications.
  • Analyzing incidents, issues and providing solutions to end users.
  • Demonstrating how to use applications/solutions to end users.
  • Provide support including procedural documentation and related reports.
  • Provide troubleshooting for computers and systems.
  • Provide first and second level end user technical support.
  • Roll-out  current CAD applications.
  • Deploy and monitor changes process for production environment.


  • Bachelor's degree in IT, Computer Engineering, Computer Science, ICT, MIS or related field.
  • Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
  • Having at least 1 year of experience in 1st tier application support.
  • Be able to work after office hours and on holidays (case by case basis).
  • Ability to work in dynamic environment and manage to meet the SLA .
  • Experience with applications in area accounting is an advantage.
  • Having knowledge in Software development and Software Testing would be advantaged.

Job Segment: Service Manager, Testing, Application Engineering, Computer Science, CAD, Customer Service, Technology, Engineering