Application Management Service Engineer

Job Summary:

Responsibilities:

• Support CAD application for local and overseas companies.
• Maintenance and support the current CAD applications.
• Analyzing incidents, issues and providing solutions to end users.
• Demonstrating how to use applications/solutions to end users.
• Provide support including procedural documentation and related reports.
• Provide troubleshooting for computers and systems.
• Provide first and second level end user technical support.
• Roll-out  current CAD applications.
• Deploy and monitor changes process for production environment.

Qualifications:

• Bachelor's degree in IT, Computer Engineering, Computer Science, ICT, MIS or related field.
• Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
• Having at least 1 year of experience in 1st tier application support.
• Be able to work after office hours and on holidays (case by case basis).
• Ability to work in dynamic environment and manage to meet the SLA .
• Experience with applications in area accounting is an advantage.
• Having knowledge in Software development and Software Testing would be advantaged.