ERP Application Support Engineer

Date: 2 Feb 2024

Location: Bangkok and Upcountry, Thailand

Company: The Siam Cement Public Company Limited

Job Summary:

Responsibilities:

  • Support CAD application for local and overseas companies.
  • Providing technical support: Assisting end users with issues and inquiries related to the ERP (Enterprise Resource Planning) application and ensuring smooth operation and functionality
  • Troubleshooting: Identifying and resolving technical issues, system errors, and bugs within the ERP application, collaborating with cross-functional teams if necessary.
  • System maintenance: Monitoring and maintaining the ERP application, performing regular system checks, updates, and patches to ensure optimal performance and security.
  • User training and documentation: Conducting training sessions for users on how to effectively use the ERP application and creating documentation such as user guides and manuals.
  • Enhancements and customization: Collaborating with developers and business analysts to explore opportunities for system enhancements, customization, and integration with other applications.
  • Provide first and second level end user technical support.
  • Roll-out  current CAD applications.
  • Continuous improvement: Proactively identifying areas for improvement in the ERP application, suggesting and implementing best practices, and participating in system optimization initiatives.

Qualifications:

  • Bachelor's degree in IT, Computer Engineering, Computer Science, ICT, MIS or related field.
  • Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
  • Having at least 1 year of experience in 1st tier application support.
  • Be able to work after office hours and on holidays (case by case basis).
  • Ability to work in dynamic environment and manage to meet the SLA .
  • Experience with Odoo would be an advantage.
  • Having knowledge in ERP (Enterprise Resource Planning).


Job Segment: ERP, Technical Support, Computer Science, Application Engineering, CAD, Technology, Engineering